Submit an incident

Report your claim in simple steps
We understand that facing a claim can be critical. That's why our team is here to led you through every step of the process, giving you the support and experience you need in order to handle it in an efficient way, and with the best results.
IMPORTANT:
Remember to report the claim as soon as possible. In Argentina, according to Law 17.418, you have 3 calendar days to report the claim.
Depending on the type of claim you are reporting, please download the form and complete it.
- Transportation of Cargo Insurance
- Container Insurance
- Hull Insurance
- Logistics Operators Liability Insurance
- Liability Insurance (other)
- Surety Insurance
- Consortium Comprehensive Insurance
- Comprehensive Commercial Insurance
- Fire Insurance
- Operational All Risks Insurance
- Engineering Insurance
- Combined Family Insurance
- Pleasure Boat Insurance
Each claim has mandatory information that needs to be submitted in order to comply with the terms of the claim. You can see all the required information at the bottom of the form you downloaded.
Note: Failure to comply with any of the instructions indicated on your form may prejudice your rights to any indemnity that may be due under the terms and conditions of the insurance policy acquired.
Send the completed form and the required documentation:
- By e-mail: Send us an email to siniestros@hanseatica.com with:
- The Insurance policy number
- A brief description of what happened.
- Please attach the completed form.
- Attach all required information.
- Via WhatsApp: Send all the information in the previous point to your executive.
Our specialized team will manage your case with speed and priority, keeping you informed at every stage of the process.